This applies to items that are in stock at store only
All of our UK Customers can select our FREE standard delivery option on any order over £50 (except exclusions). Learn more about J E James delivery services. Click here
We are proud to say that all of our bikes are pre-built and go through a rigorous inspection procedure before the bike arrives at your doorstep. Bike are partially dismantled for shipping and are delivered with some assembly being required. To help with assembly we have created our helpful assembly guide. Click here to view assembly guide.
J E James Cycles Click and Collect feature is a great way of securing your product before coming into store selecting your nearest J E James Cycle branch for free. Once your product is ready for collection your chosen J E James Branch will contact you via text or telephone. Meaning you do not make a wasted trip. Please do not come into store until you receive this message. Learn more about J E James Click and Collect. Click here
We have many happy customers based outside of the UK because we try and keep our delivery charges to minimum. The best way to calculate how much delivery of any item via our website is to add products to your cart and proceed through the checkout process, please then enter your delivery details. Our website at this time will calculate the cost of delivery to your country. Orders delivered outside of the EU are exempt from VAT. Learn more about J E James Cycles international delivery. Please click here.
Our main aim is to make sure you are happy with your purchase You can contact our returns department directly via email: [email protected]
Learn more about our returns policy here: Click here to view returns policy