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Privacy Policy

Privacy Policy


 

J.E. James Cycles are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the opportunity to refuse any marketing emails from J.E. James Cycles at any time in the future.

Contact information: 
J.E. James Cycles
Progress House
Brimington Road North
Chesterfield
Derbyshire
S41 9AP

Email: support@jejamescycles.co.uk 
Tel: 01709361919

Information: 
The type of information we will collect about you when you place an order or register on our web site includes:

  • Address
  • Phone Number
  • Email Address

This information is stored securely and our website simply verifies you as a customer of J.E. James Cycles. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at support@jejamescycles.co.uk

We use the information you provide for the following:

  • Develop services an improve processes.
  • Gather analytical data of website usage

Use of personal information 
We process personal information collected via J.E. James Cycles for the purpose of:  

  • Providing the best possible service processing any orders you may have made
  • Providing you with information about products and services we offer

 

Collection of Personal Information

You can browse jejamescycles.co.uk website, or related J.E. James owned sites, without telling us who you are or revealing any personal information about yourself. If you register for an account with us you give us your personal information, and you are no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located within the British Isles. We collect the following types of personal information in order to provide you with the use of and access to our sites, applications, services and tools, to help us personalise, improve your experience in addition to providing you with personalised offers and advertising.

Information We Collect Automatically 
When you visit our sites, or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when you sign in as a registered user, and includes:

  • device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, viewing habits, options you select, cart id, last viewed product, ad data, account log information; and
  • anonymous information collected through our use of cookies and web beacons, regarding viewing habits.

Information You Give Us 
We collect and store any information you enter on our sites or within stores, information provide to us in the context of using our sites or bricks and mortar stores (where you will be asked if you would like to sign-up to our mailing list which will be a verbal agreement between the customer and JE James Cycles staff member), applications, services or tools. This may include:

  • information you provide us when registering for an account, including first name, surname and middle initial (if applicable) Home address, postcode, county, mail address, phone number, mobile telephone number (for delivery service use and use for events and workshop sign-up of which this information will only be used if consented to, (depending on the service used) gender, sometimes financial information, such as credit card or bank account numbers;
  • additional information you may provide to us via social media sites or services;
  • transactional information based on your activities, purchasing habits, on our jejamescycles.co.uk website
  • postage, billing and other information you provide to purchase or post an item, as well as, where postal services are provided through one of our programs, additional relevant postage information (tracking updates) stored by the chosen postal partner;
  • information provided in the context of community discussions, chats, dispute resolution, correspondence through our sites, or correspondence sent to us; and
  • additional personal information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, if allowed by the law we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list).

Information We Collect From other Sources 
We may receive or collect supplemental information about you from third parties sources and add it to our account information. This may include, demographic and navigation information.

Newsletter Subscription 
Your e-mail address will be used for our own marketing purposes until you unsubscribe. It is possible to unsubscribe at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the base of all marketing emails sent by J.E.James Cycles.

Your Consent
By submitting information to J.E. James Cycles you consent to the collection and use of this information by J.E. James Cycles and its Service Provider (if any) in the fulfilment of your order. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

We here at J.E. James Cycles operate a out-out of newsletter, and marketing policy, if you do not wish to sign-up to receive our service and offer emails you can un-tick this box at the base of all email sign-up portals. 

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.