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Privacy Policy

J.E. James Cycles are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the opportunity to refuse any marketing emails from J.E. James Cycles at any time in the future.

Who We Are:

We are J.E. James Cycle, an “English” company whose registered office address is:

    J.E. James Cycles
    Progress House
    Brimington Road North
    Chesterfield
    Derbyshire
    S41 9AP

    Our main contact address is:
    J.E. James Cycles
    Old Fire Station
    Erskine Road
    Rotherham
    S65 1RF

    You can contact us by email on:
    Email: mailto:support@jejamescycles.co.uk
    Or phone Monday to Friday 9am to 5:30pm:
    Tel: 01709538374

Information:

The type of information we collect, including personally identifiable information about you, such as, but not limited to:

    First name;
    Last name;
    Home address;
    Alternative Delivery Address(es)
    Email address;
    Telephone number;
    Internet Protocol (IP) Address;

We will never collect sensitive information about you without your explicit consent.

How Your Information is Stored

Unfortunately, the transmission of information via the internet is not completely secure. Although J.E. James Cycles will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site. You are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will use appropriate technical and organisational measures to keep your information safe.

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), in which case we will make sure that your privacy rights are protected as required by the Data Protection Act and the General Data Protection Regulation.


We use the information you provide for the following:

    Develop services and improve processes.
    Gather analytical data of website usage

Use of personal information

We process personal information collected via J.E. James Cycles for the purpose of:

    Providing the best possible service processing any orders you may have made
    Providing you with information about products and services we offer

Collection of Personal Information

You can browse jejamescycles.com website, or related J.E. James owned sites, without telling us who you are or revealing any personal information about yourself. If you register for an account with us, you give us your personal information, and you are no longer anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located within the European Economic Area ("EEA") as such is governed by the General Data Protection Regulation. We collect the above types of personal information in order to provide you with the use of and access to our sites, applications, services and tools, to help us personalise, improve your experience in addition to providing you with personalised offers and advertising.


Information We Collect Automatically

When you visit our sites, or interact with our advertising or content, we automatically collect information sent to us by your computer, mobile device, or other access device. This information is associated with you personally only when you sign in as a registered user, and includes:

    Device ID or unique identifier, device type, computer and connection information, statistics on page views, traffic to and from the sites, referral URL, viewing habits, options you select, cart ID, last viewed product, ad data, account log information; and
    anonymous information collected through our use of cookies and web beacons, regarding viewing habits.

Information You Give Us

We collect and store any information you enter on our sites or within stores, information provide to us in the context of using our sites or bricks and mortar stores (where you will be asked if you would like to sign-up to our mailing list which will be confirmed by a sign up email, to express your explicit consent), applications, services or tools. This may include:

    Information you provide us when registering for an account, including first name, surname and middle initial (if applicable) home address, postcode, county, mail address, phone number, mobile telephone number (for delivery service use and use for events and workshop sign-up of which this information will only be used if consented to, (depending on the service used) gender, sometimes financial information, such as credit card or bank account numbers;
    Additional information you may provide to us via social media sites or services;
    Transactional information based on your activities, purchasing habits, on our jejamescycles.com website
    Postage, billing and other information you provide to purchase or post an item, as well as, where postal services are provided through one of our programs, additional relevant postage information (tracking updates) stored by the chosen postal partner;
    Information provided in the context of community discussions, chats, dispute resolution, correspondence through our sites, or correspondence sent to us; and
    Additional personal information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, if allowed by the law we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list).

Information We Collect From other Sources

We may receive or collect supplemental information about you from third parties sources and add it to our account information. This may include, demographic and navigation information.

You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at support@jejamescycles.co.uk


Newsletter Subscription

Your e-mail address will be used for our own marketing purposes after confirmation that you wish to receive them until you unsubscribe. It is possible to unsubscribe at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the base of all marketing emails sent by J.E. James Cycles.


Your Consent

By submitting information to J.E. James Cycles you consent to the collection and use of this information by J.E. James Cycles and its Service Provider (if any) in the fulfilment of your order. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.