Bicycle Shipping and Assembly

Single speed Children's Bikes and BMX Bikes may be shipped by J E James Cycles as they are received from the manufacturer on busy times. Customer assembly will be required.

Cycles sent mail order by J E James may not be fully assembled due to the fact they will not fit in a cycle box. All full size cycles are fully built and assembled for inspection before being disassembled and placed in a cycle box. Some assembly will be required as in pedals, front wheel, seat pin, handle bar and stem. Due to the delivery, the gears may need re-aligning and we would recommend you get this done by a qualified cycle mechanic. Alternatively, we are happy to talk you through the gear set-up.

Please note: Assembly tools are not always included and some bikes do not come supplied with pedals. J E James cannot reimburse any cost involved with setting up.

Please call if you are unsure on how to assemble your bike call our mechanics on. Call 01709 538375

Recycled Packaging

J.E. James actively promote recycling. Wherever possible bikes and other products will be repackaged in their original box, however on occasions we will recycle boxes. This may be, for example, if the original box is too small after partial assembly of your bike, another bike box may be used. Due to this the packaging may not represent the contents.

Please make sure you check the contents of the box before returning.

Delivery to Billing/Card Registered Address

J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.

International orders can only be dispatched to the billing address.

Shipping

Items Dispatched from our Rotherham Warehouse and ordered online (via jejamescycles.com). Please note that tracking information will be provided via email/SMS text on most orders. Once processed: orders below £75 will be dispatched by Royal Mail 48hr (unless exempt by size and/or weight) and orders above £75 will be dispatched via TNT courier.

Free Post - FREE UK Mainland delivery on all orders over £30 (excluding oversized goods)

Standard post - £2.99 UK Mainland delivery on all orders under £30 (excluding oversized goods)

Bike delivery - FREE UK Mainland delivery, additional charges will apply for Scottish highlands and and Offshore .

For special orders or during busy periods delivery times may be extended.

The above prices apply to website orders only. All postage on telephone orders is chargeable, to take advantage of free shipping please order online.

On occasion stock has to be transferred from our other branches to complete orders. Generally this does not affect our delivery times.

Most orders are sent using tracked services for your security and peace of mind. Some orders dispatched Royal Mail 48hr tracked and all orders by APC courier require a signature. If you are not home you will be left a card and the goods will be held at a local depot or sorting office for up to 14 days before being returned to ourselves. Orders returned to us by APC or Royal Mail are subject to a re-send fee.

Lightning Fast Delivery - 

We endeavour to dispatch all E-bike orders within two working days; all dispatches take place Monday-Friday and exclude weekends. Delivery times are mostly 24hrs from dispatch excluding some postcode areas - We cannot guarantee delivery within 24hrs as this is down to the couriers, however we will always dispatch on a 24hr service. (Excluding Channel Islands, Scottish Highlands & NI).

Although we always try our best to meet our own targets there may be occasions where we cannot get the bike dispatched within the two working days. If this is ever the case then we shall contact you regarding the progress of your order.

Please note – This does not include Click & Collect orders from our branches. Please contact the branch for an update with your order.

If you have ordered accessories along with your bike these will be dispatched separately to the bike order.

You will receive an email to confirm delivery details once the order is booked with the courier.

Non UK Mainland & Republic of Ireland Delivery Charges

If it's a small item/order then we will endeavor to send Royal mail, the price for this will be £4.

If it's a large item or a bike then we will send via our courier APC (Excluding E-Bikes)

Northern Ireland PARCEL = £12 / BIKE = £30

Scottish Islands………… PARCEL = £12 / BIKE = £100

Isle of Man………… PARCEL = £12 / BIKE = £50

Isles of Scilly …………PARCEL = £12 / BIKE = £50

Channel Isles………… PARCEL = £12 / BIKE = £100

Isle of Wight …………PARCEL = £12 / BIKE = £50

Scottish Highlands and Offshore

There is a surcharge of £17.00 for items shipped to the following postcodes:

HS1 - HS9

IV41 - IV56

KA27 - KA28

KW15 - KW17

PA20

PA41 - PA49

PA60 - PA78

PH42 - PH44

ZE1 - ZE3

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.

E-Bike Shipping Rates

There is a surcharge on the shipping of E-bikes to the following postal codes.This is due to delivery charges on e-bikes being increased to these destinations by the courier.

Postal Codes with a £50 charge:

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.

Postcode Areas and Destinations Requiring Additional Delivery Days

Customer orders to the following postcode areas and destinations will need to allow extra time for delivery and will be delivered by Royal Mail.

Bank Holidays and Public Holidays

Orders placed on or around bank holidays and public holidays are likely to be delayed. This is due to couriers not operating on these dates and staff holidays. Affected days include:

New Year's Day, Good Friday, Easter Weekend, Easter Monday

May Day

Spring Bank Holiday

Summer Bank Holiday

Christmas Day, Boxing Day

Goods Out Of Stock

Very rarely does this happens but if the good(s) are out of stock and unavailable to order (i.e. sale items) you will be emailed ASAP with possible alternative(s) or the option to cancel the order.

Special Orders

If the good(s) are currently out of stock but can be special ordered from our supplier, you will be emailed ASAP with an estimated delivery time. The product will not be ordered until we receive your confirmation via email or telephone to proceed.

Please note: On occasions ETA's for items on special order will be put back by our suppliers, if this occurs you will be contacted by our purchasing department. Also when you place your order, our payment system Sage Pay automatically checks and takes the payment.

Part Orders

If we only have part of the order in stock this will be sent and the rest of the order will follow as the good(s) come into stock unless they are unavailable then you will be emailed within 24 hours of ordering and the good(s) in stock will be dispatched.

Order Cancellation

If you wish to cancel an order please contact us ASAP by calling 01709 361919 or email us via the contact option on the main page. If the order has been dispatched already please use the returns procedure.

International Shipping

Our system will work out the appropriate shipping costs when you add items to your basket. Our chosen couriers are Royal Mail DPD, TNT, APC and DHL

All international orders up to 1kg to Europe and the rest of the world will be sent via Royal Mail

Royal Mail services offered: International Signed For or Airsure

How fast is Airsure®? All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than International Signed For.

How fast is International Signed For™? If International Signed For™ with Airmail delivery is used, the target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.

All international orders above 1kg to Europe and the rest of the world will be sent via TNT

Please Note: TNT will not ship to PO Box addresses, including APO addresses.

Estimated delivery times for TNT to Europe and the rest of the world. (this could be longer and is a pre-covid / pre-brexit estimate)

Any queries please email [email protected]

Shipping Restrictions

We cannot send certain goods overseas. These include pressurized containers such as GT-85 spray lube, Oils and Maintenance fluids such as chain oils and brake/fork oils. If these items are ordered we will remove and refund the items from the order.

Certain suppliers will not allow their goods to be sent outside the U.K.

If you require more information on products with shipping restrictions please email us before ordering.

Unfortunately at present we cannot ship larger items to the Channel Islands. We are sorry for this inconvenience and we are looking for a resolution.

How We Package Our Orders

Some of our products may not be available in their branded packaging; these are due to many of our genuine parts being bought in bulk and occasionally are not supplied with individual branded packaging. These are regardless genuine branded goods.

On very low stock levels some products may have spent time on a retail sales floor for display purposes only, if the goods are soiled or damaged we will contact you before dispatch where possible to explain the discrepancy. Note this may delay the order until the goods are agreed by the customer.

Please view our bike assembly guide below to see how our bikes are assembled & packaged, as well as how to assemble your new bike when it arrives.

VAT And Import Duty

Customers within the EU are required to pay VAT on goods..... With the exception of safety helmets, children's clothing, energy foods and books. These items are all VAT free.

You are responsible for payment of any charges your government may issue when the goods arrive at their destination country.

J.E.James Cycles will not reimburse any costs incurred regardless of circumstances.