Bicycle Shipping and Assembly

Single speed Children's Bikes and BMX Bikes may be shipped by J E James Cycles as they are received from the manufacturer during busy times. Customer assembly will be required in these instances.

Cycles sent mail order by J E James may not be fully assembled due to the fact they will not fit in a cycle box. All full size cycles are fully built and assembled for inspection before being disassembled and placed in a cycle box. Some assembly will be required as in pedals, front wheel, seat pin, handle bar and stem. Due to the delivery, the gears may need re-aligning and we would recommend you get this done by a qualified cycle mechanic. Alternatively, we are happy to talk you through the gear set-up.

Please note: Assembly tools are not always included and some bikes do not come supplied with pedals. J E James cannot reimburse any cost involved with setting up.

Please call if you are unsure on how to assemble your bike call our mechanics on. Call 01709 538375

Recycled Packaging

J.E. James actively promote recycling. Wherever possible bikes and other products will be repackaged in their original box, however on occasions we will recycle boxes. This may be, for example, if the original box is too small after partial assembly of your bike, another bike box may be used. Due to this, the packaging may not represent the contents.

Please make sure you check the contents of the box before returning.

Shipping

Items Dispatched from our Rotherham Warehouse and ordered online (via jejamescycles.com). Please note that tracking information will be provided via email/SMS text on most orders. Once processed: orders below £75 will be dispatched by Royal Mail 48hr (unless exempt by size and/or weight) and orders above £75 will be dispatched via Fedex courier.

Free Post - FREE UK Mainland delivery on all orders over £30 (excluding oversized goods)

Standard post - £2.99 UK Mainland delivery on all orders under £30 (excluding oversized goods)

Bike delivery - FREE UK Mainland delivery, additional charges will apply for Scottish highlands and and Offshore .

For special orders or during busy periods delivery times may be extended.

The above prices apply to website orders only. All postage on telephone orders is chargeable, to take advantage of free shipping please order online.

On occasion stock has to be transferred from our other branches to complete orders. Generally this does not affect our delivery times.

Most orders are sent using tracked services for your security and peace of mind. Some orders dispatched Royal Mail 48hr tracked and all orders sent by Fedex courier require a signature. If you are not home you will be left a card and the goods will be held at a local depot or sorting office for up to 7 days before being returned to ourselves. Orders returned to us by Fedex or Royal Mail are subject to a re-send fee.

You will receive an email to confirm delivery details once the order is booked with the courier.

shipping surcharges

There is a surcharge on the shipping of bikes and larger items to the following postal codes. This is due to delivery charges being increased to these destinations by the courier. Surcharge amounts are confirmed at the point of purchase.

AB10-AB99

BN1-BN99

BS0-BS99

BT1-BT29

CF3-CF95

CM0-CM99

CT1-CT50

DD1-DD11

DG1-DG16

DT1-DT11

EH1-EH55

EX1-EX39

FK1-FK21

G1-G90

HS1 - HS9

IM1-IM8

IV1-IV63

KA27-KA28

KW1 - KW17

KY1-KY99

LD1-LD8

LL11-LL78

ME1-ME20

ML1-ML12

NP4-NP44

PA1-PA80

PH1-PH50

PL1-PL95

PO1-PO41

S014-SO53

SA1-SA99

SS0-SS99

TA1-TA24

TD1-TD15

TN1-TN40

TQ1-TQ14

TR1-TR27

ZE1-ZE3

If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.

Postcode Areas and Destinations Requiring Additional Delivery Days

Customer orders to the following postcode areas and destinations will need to allow extra time for delivery and will be delivered by Royal Mail.

5 to 10 Working Days 7 to 15 Working Days
Scottish Border/ Mainland
AB37-AB38
AB41-46
IV1-IV20
IV25
IV30-IV37
IV63
PH15-PH26
PA21-35
PA37-PA39
FK19-FK21
PH33
PH49
PH50
Scottish Border/ Mainland
IV21-IV24
IV26-IV28
IV40
IV52-IV54
PA40
PH30-PH32
PH34-PH41
KW1-KW14
PA36

Scottish Highlands and Offshore
HS1-HS9
IV41-IV51
IV54-IV56
KA27-KA28
KW15-KW17
PA20
PA41-PA49
PA62-PA76
PH42-PH44
ZE1-ZE3
Northern Ireland
BT1-BT17
BT18+

Southern Ireland
DUBLIN 1-24
DUBLIN COUNTY

Isle Of Man Alderney, Herm, Sark
Isle Of Wight
Channel Islands

Bank Holidays and Public Holidays

Orders placed on or around bank holidays and public holidays are likely to be delayed. This is due to couriers not operating on these dates and staff holidays. Affected days include:

New Year's Day, Good Friday, Easter Weekend, Easter Monday

May Day

Spring Bank Holiday

Summer Bank Holiday

Christmas Day, Boxing Day

Goods Out Of Stock

Very rarely does this happen, but if the good(s) are out of stock and unavailable to order (i.e. sale items) you will be emailed ASAP with possible alternative(s) or the option to cancel the order.

Special Orders

If the good(s) are currently out of stock but can be special ordered from our supplier, you will be emailed with a notification to remind you of this, please expect a small delay in the delivery of your items. If you want an exact ETA for these items please contact us. 

Please note: On occasions ETA's for items on special order will be put back by our suppliers, if this occurs you will be contacted by our purchasing department. Also when you place your order, our payment system Sage Pay automatically checks and takes the payment.

Part Orders

If we only have part of the order in stock this will be held until we can fulfill the entire order, however if you email or call to request a partial dispatch this can be arranged for you. 

Order Cancellation

If you wish to cancel an order please contact us ASAP by calling 01709 361919 or email us via the contact option on the main page. If the order has been dispatched already please use the returns procedure.

International Shipping

Our system will work out the appropriate shipping costs when you add items to your basket. Our chosen couriers are Royal Mail DPD, TNT, APC and DHL

All international orders up to 1kg to Europe and the rest of the world will be sent via Royal Mail

Royal Mail services offered: International Signed For or Airsure

How fast is Airsure®? All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than International Signed For.

How fast is International Signed For™? If International Signed For™ with Airmail delivery is used, the target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.

All international orders above 1kg to Europe and the rest of the world will be sent via Fedex

Please Note: Fedex will not ship to PO Box addresses, including APO addresses.

Estimated delivery times for Fedex to Europe and the rest of the world. (These are estimated times given to us by the courier and are subject to change)

European Union Transit Times*
Austria 4 - 5
Belgium 2
Bulgaria 5 - 6
Cyprus 6 - 8
Czech Republic 4 - 6
Denmark (excl. Faroe Islands and Greenland) 3 - 4
Estonia 6
Finland 5 - 6
France (incl. Monaco and Corsica, excl. Andorra) 3 - 4
Germany 3
Greece 6 - 8
Hungary 4 - 6
Ireland 4 - 5
Italy (excl. San Marino and Vatican City) 4 - 7
Lithuania 5 - 6
Luxembourg 3
Netherlands 2
Portugal (incl. Azores and Madeira) 4 - 6
Romania 5 - 6
Slovakia 4 - 6
Slovenia 5 - 6
Spain (incl. Balearics, excl. Canary Island) 4 - 6
Non European Union Transit Times*
Australia 7 - 12
Brazil 7 - 15
Canada 6 - 12
China 9 - 16
Hong Kong 6 - 10
India 6 - 17
Japan 5 - 8
Malta 6 - 8
New Zealand 7 - 10
Norway 5 - 8
Rest of Europe 6 - 12
Rest of world 7 - 16
Russia 10 - 12
South Africa 6 - 17
Switzerland 4 - 6
Turkey 6 - 12
United States 6 - 8

Shipping Restrictions

We cannot send certain goods overseas. These include pressurized containers such as lubes, Oils and Maintenance fluids, this unfortunately also includes Electric Bikes. If these items are ordered we will remove and refund the items from the order.

If you require more information on products with shipping restrictions please email us before ordering.

How We Package Our Orders

Some of our products may not be available in their branded packaging; these are due to many of our genuine parts being bought in bulk and occasionally are not supplied with individual branded packaging. These are regardless genuine branded goods.

On very low stock levels some products may have spent time on a retail sales floor for display purposes only, if the goods are soiled or damaged we will contact you before dispatch where possible to explain the discrepancy. Note this may delay the order until the goods are agreed by the customer.

Bikes are packaged back in their original box wherever possible, or a recycled box if necessary. They are usually delivered with the handlebar removed from the stem and the front wheel removed. This does require slight assembly by yourself however be rest assured that the bike is completely set up and ready to go. 

VAT And Import Duty

Customers within the EU are required to pay VAT on goods..... With the exception of safety helmets, children's clothing, energy foods and books. These items are all VAT free.

You are responsible for payment of any charges your government may issue when the goods arrive at their destination country.

J.E.James Cycles will not reimburse any costs incurred regardless of circumstances.