Google Reviews
5 out of 5
"Thought I'd died and gone to heaven. Awesome place and the staff are spot on. Didn't get the managers name but very nice chap ????"
Chris “Blueninja” B
July 04, 2022
5 out of 5
"Best choice of e-bikes all in one place with experienced staff who were there to help and advise . A big thanks to Adam , who helped me to eventually choose the bike suitable for my needs and also Jeff and Michael who were a great help too."
Teresa Moreton
July 04, 2022
5 out of 5
"Fantastic service this morning Geoff. Thanks for all your help????"
jason wilde
July 04, 2022
5 out of 5
"Bought my new bike for them. Bought online and then went into store to view it. Fantastic customer service from the staff in duty and good demo of the bike. It was delivered and again had a full handover with some great tips etc. Overall these are great for all your needs and would recommend 100%."
Richard Crow
July 04, 2022
5 out of 5
"J E James was recommended to me by a neighbour and I'd been to a few of the major bike stores where I'd left empty handed. When I entered this store, we were greeted quickly by a friendly assistant who advised us where the hybrid bikes were. All the bikes were separated by type, which was really helpful as I find it quite intimidating when everything is sort of muddled together. Compare this to my experience at another bike shop where three people were dealing with one customer and no one offered to assist me. Anyway, we were told to speak to Robbie who was really helpful and patient as I dilly dallied between two bikes. I didn't feel pressured to buy and I immediately loved the range of bikes in store. I chose my bike the same day and left a £25 deposit (as I was going to go through the cycle to work scheme), but the next day I'd decided not to, so I rung up (this was a Monday I believe) and told them I wasn't going through that and would just be paying outright. They told me that they would get the bike set up for me and then all I'd need to do is pop in and pay for the bike. I was told it would be ready Wednesday and I would get a call when it was done. The days passed and before I knew it, it was Sunday, so I decided to pop down to pay off the bike. They told me it was ready, but I hadn't received a phone call. Now this is where the four starts comes into it. I tried the bike out, they made sure everything was good, and my dad went back to fetch it later on that day. My dad then told me that he'd had to go back to the store because he had noticed that there was no dust cap on the back wheel, no nut on the valve stem and the valve stem nut on the front wheel was loose (so loose it was visible) and that apparently could cause the stems to rupture and result in punctured tires. They told my dad that it had been safety checked and they would find out who it was that had done it, but that's the only reason I gave them four stars as those things had gotten missed when they shouldn't have. Robbie was really helpful and the store is great, and the other members of staff are friendly too, plus good selection of bikes."
Heather Lily
July 04, 2022
4 out of 5
"I bought a bike from here a few months ago and the sale team were great… needed to take the bike back this week for a minor issue. The workshop couldn’t be more helpful… outstanding after sales that would take me back here when I’m due a new bike!..good old fashioned customer service at its best!"
wayne pashley
July 04, 2022
5 out of 5
"Brilliant advice, will definitely buy from them and not just purchase online, getting the right size is the right advice"
Terri Wilder
July 04, 2022
5 out of 5
"Fair to play to them, I turn up with my sons bike with flat tyre on the morning he has his cycling test at school, and even though they were busy they took the time to understand and fix it on the spot . .thanks guys. while I waited two other staff asked if I was OK and was being dealt with. Thanks"
Mike Tongue
July 04, 2022
5 out of 5
"Highly recommended, they don't do a pushy sell, they know their products and provide excellent service. You get acknowledged as soon as you walk in the place and spoken to by all of the staff, I honestly cannot fault this place and can think of plenty of other shops similar to this one that should go and see how it should be done, hats off to Dean and his team."
Darren Windsor
July 04, 2022
5 out of 5
"Great shop, very helpful competent people, would recommend them. Went out of their way to help me and was pleasantly surprised by what they charged for their service. John Tabron"
John Tabron
July 04, 2022
5 out of 5
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