Single speed Children's Bikes and BMX Bikes will be shipped by J E James Cycles as they are received from the manufacturer. Customer assembly will be required.
Cycles sent mail order by J E James may not be fully assembled due to the fact they will not fit in a cycle box. All full size cycles are fully built and assembled for inspection before being disassembled and placed in a cycle box. Some assembly will be required as in pedals, front wheel, seat pin, handle bar and stem. Due to the delivery the gears may need re aligning and we would recommend you get this done by a qualified cycle mechanic alternatively we are happy to talk you through the gear set up.
JE James cannot reimburse any cost involved with setting up.
Please call if you are unsure on how to assemble your bike call our mechanics on. Call 01709 538375
J.E. James actively promote recycling. Wherever possible bikes and other products will be repackaged in their original box, however on occasions we will recycle boxes. This may be, for example, if the original box is too small after partial assembly of your bike, another bike box may be used. Due to this the packaging may not represent the contents.
Please make sure you check the contents of the box before returning.
J E James Cycles are happy to deliver to an alternative address, however this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at J E James Cycles. We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as J E James Cycles against fraudulent purchases.
International orders can only be despatched to the billing address.
Items Dispatched from our Rotherham Warehouse and ordered online (via jejamescycles.co.uk). Please note that tracking information will be provided via email/SMS text on most orders. Once processed: orders below £75 will be dispatched by Royal Mail 48hr (unless exempt by size and/or weight) and orders above £75 will be dispatched via DPD courier.
For special orders or during busy periods delivery times may be extended.
The above prices apply to website orders only. All postage on telephone orders is chargeable, to take advantage offree shipping please order online.
On occasion stock has to be transferred from our other branches to complete orders. Generally this does not affect our delivery times.
Most orders are sent using tracked services for your security and peace of mind. Some orders dispatched Royal Mail 48hr tracked and all orders by DPD courier require a signature. If you are not home you will be left a card and the goods will be held at a local depot or sorting office for up to 14 days before being returned to ourselves. Orders returned to us by DPD or Royal Mail are subject to a re-send fee.
You will receive an email to confirm delivery details once the order is booked with the courier.
We are happy to take your order over the telephone. The delivery charges for non-web orders is a minimum £4.99 and a maximum of £9.99 (depending on the physical size and weight of the complete order). Free shipping is only available online.
In the rare eventuality that you may suspect Royal Mail has lost your parcel, please allow 15 working days, as Royal Mail will not declare an item as lost until this period has expired.
If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 538374.
If it's a small item/order then we will endeavour to send Royal mail, the price for this will be £4
If it's a large item or a bike then we will send via our courier DPD
Northern Ireland .PARCEL = £12 / BIKE = £25
Scottish Islands PARCEL = £12 / BIKE = £25
Isle of Man PARCEL = £12 / BIKE = £25
Isles of Scilly PARCEL = £12 / BIKE = £25
Channel Isles PARCEL = £12 / BIKE = £25
Isle of Wight PARCEL = £12 / BIKE = £25
There is a surcharge of £17.00 for items shipped to the following postcodes.
If you require more information on shipping terms please use our contact us page. Alternatively call our web support team on 01709 361919.
Customer orders to the following postcode areas and destiniations will need to allow extra time for delivery and will be delivered by Royal Mail.
|5 to 10 Working Days||7 to 15 Working Days|
|Scottish Border/ Mainland|
|Scottish Highlands and Offshore|
|Isle Of Man||Alderney, Herm, Sark|
|Isle Of Wight|
Orders placed on or around bank holidays and public holidays are likely to be delayed. This is due to couriers not operating on these dates and staff holidays.
Affected days include:
Very rarely does this happens but if the good(s) are out of stock and unavailable to order (i.e. sale items) you will be emailed ASAP with possible alternative(s) or the option to cancel the order.
If the good(s) are currently out of stock but can be special ordered from our supplier, you will be emailed ASAP with an estimated delivery time. The product will not be ordered until we receive your confirmation via email or telephone to proceed.
Please note: On occasions ETA's for items on special order will be put back by our suppliers, if this occurs you will be contacted by our purchasing department. Also when you place your order, our payment system Sage Pay automatically checks and takes the payment.
If we only have part of the order in stock this will be sent and the rest of the order will follow as the good(s) come into stock unless they are unavailable then you will be emailed within 24 hours of ordering and the good(s) in stock will be despatched.
If you wish to cancel an order please contact us ASAP by calling 01709 361919. If the order has been despatched already please use the returns procedure.
Our system will work out the appropriate shipping costs when you add items to your basket.
Our chosen couriers are Royal Mail and DHL
Royal Mail services offered: International Signed For or Airsure
All Airsure® mail receives priority handling in the UK and abroad making it, in some cases, up to one day faster than International Signed For
If International Signed For with Airmail delivery is used, the target time is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world.
Please Note: TNT will not ship to PO Box addresses, including APO addresses.
|Austria||4 - 5|
|Bulgaria||5 - 6|
|Cyprus||6 - 8|
|Czech Republic||4 - 6|
|Denmark (excl. Faroe Islands and Greenland)||3 - 4|
|Finland||5 - 6|
|France (incl. Monaco and Corsica, excl. Andorra)||3 - 4|
|Greece||6 - 8|
|Hungary||4 - 6|
|Ireland||4 - 5|
|Italy (excl. San Marino and Vatican City||4 - 7|
|Lithuania||5 - 6|
|Portugal (incl. Azores and Madeira)||4 - 6|
|Romania||5 - 6|
|Slovakia||4 - 6|
|Slovenia||5 - 6|
|Spain (incl. Balearics, excl. Canary Island)||4 - 6|
|Non European union|
|Australia||7 - 12|
|Brazil||7 - 15|
|Canada||6 - 12|
|China||9 - 16|
|Hong Kong||6 - 10|
|India||6 - 17|
|Japan||5 - 8|
|Malta||6 - 8|
|New Zealand||7 - 10|
|Norway||5 - 8|
|Rest of Europe||6 - 12|
|Rest of world||7 - 16|
|Russia||10 - 12|
|South Africa||6 - 17|
|Switzerland||4 - 6|
|Turkey||6 - 12|
|United States||6 - 8|
Any queries please email firstname.lastname@example.org
We cannot send certain goods overseas. These include pressurized containers such as GT-85 spray lube, Oils and Maintenance fluids such as chain oils and brake/fork oils. If these items are ordered we will remove and refund the items from the order.
Certain suppliers will not allow their goods to be sent outside the U.K.
If you require more information on products with shipping restrictions please email us before ordering.
Unfortunately at present we cannot ship larger items to the Channel Islands. We are sorry for this inconvenience and we are looking for a resolution.
Some of our products may not be available in their branded packaging; these are due to many of our genuine parts being bought in bulk and occasionally are not supplied with individual branded packaging. These are regardless genuine branded goods.
On very low stock levels some products may have spent time on a retail sales floor for display purposes only, if the goods are soiled or damaged we will contact you before dispatch where possible to explain the discrepancy. Note this may delay the order until the goods are agreed by the customer.
Please view our bike assembly guide below to see how our bikes are assembled & packaged, as well as how to assemble your new bike when it arrives.
Customers within the EU are required to pay VAT on goods..... With the exception of safety helmets, children's clothing, energy foods and books. These items are all VAT free
You are responsible for payment of any charges your government may issue when the goods arrive at their destination country.
J.E.James Cycles will not reimburse any costs incurred regardless of circumstances.